Client Testimonials

The measure of our success is the extent our Clients are successful.  The Professional Development and Consulting Department of EAHM has a long track record of meeting (and exceeding) the Training and Consulting needs of our Clients.  Here's what some of them have to say:

"Darley Flying Start and EAHM have a relationship spanning more than 10 years. Our trainees enjoy the location and facilities at EAHM which provides a home away from home for them for their three months in Dubai. They complete a number of management training modules at EAHM as part of the Darley Flying Start Diploma and we look forward to continuing to work with EAHM in the future."

Clodagh Kavanagh,General Manager
Darley Flying Start,

"Getting the “EAHM” Professional Development and Consulting services was an excellent resource for us to help improve customer care abilities for our front desk staff and shop managers. EAHM has an outstanding client-side experience with professional understanding of the role of our industry and the communications process. They are extremely enthusiastic, able to swiftly build and present data and information that we needed. In a highly specialised management industry, they seized quickly on the opportunities and issues in our business and recommended a comprehensive plan. Their distinctive assistance allowed them to present to us a completely different way of looking at our business and we are delighted to use their services whenever required. We are very pleased with the results and hence would highly recommend EAHM!"

Didith Monteagudo
Executive Secretary, Tips & Toes, 

“Airways Hotel uses a number of international training institutions throughout the world for assistance with our extensive training programmes. EAHM has certainly been an outstanding institution with the quality of the course content, willingness to adapt programmes and professionalism of their Faculty and Consultants. It is the attitude of cooperation and willingness to assist that really sets EAHM apart from most other institutions. We look forward to continuing our training programme for many years to come.”

Kevin Yaxley, General Manager
Airways Hotel, Papua New Guinea,

"This was an inspirational session for our senior client service team. Demonstrating the power of the mind and a positive mental state transformed the team’s outlook, attitude and approach. The team that exited the session was very different from the team that entered. A very powerful learning experience and a wonderful day!"

Steve Thompson
Head, Wholesale Bank Operations MESA, Standard Chartered Bank,

"I would definitely recommend the services of EAHM to others without hesitation. I chose EAHM as one of our training partners because they made an effort to understand our business and displayed that during the training needs analysis and throughout the training courses. The Customer Care Training that we received was centered on the specific needs of our business and our colleagues. It was a true partnership and the feedback from the 95 employees that attended the 5-day course indicated that they benefited strongly from the course. Overall, EAHM’s training team offered excellent customer service and nothing was ever too much trouble for them. I have enjoyed working with the team and would definitely recommend them to others as a training partner without hesitation."

Elmarie Venter 
Senior Manager Customer Care, GEMS,

“We have worked with EAHM on a number of programmes for our Associates and we have found them truly inspirational in helping our team open their minds to the hotel world. We are happy with the results achieved and proud to have EAHM as our partner for people/talent development.”

Bernard Micallef, General Manager
Donbass Palace,

"I always considered training sessions as mundane, and since I attended the courses from The Emirates Academy of Hospitality Management (EAHM), my negative perceptions changed. My training experiences with them opened up my eyes and ignited a passion within me for “a passion for training”. We had lots of Training Courses from them for our company but what strikes me most is my first Training Course with them, the “Train the Trainer”. That training course made a difference in my life. Until today, I still remember that day and how that programme changed me as a person. Now, I am a devoted trainer and share what I’ve learned to people around me and at the same time a devoted trainee in my quest for more knowledge Thank you to the Professional Development and Consulting team at The Emirates Academy of Hospitality Management!"

Eva Lowela Moraca
Human Resource and Training Coordinator
Vision Hotel Apartments, Abu Dhabi,

"On behalf of the World Gold Council, I would like to thank The Emirates Academy of Hospitality Management (EAHM) for delivering such a fantastic training program. It succeeded in enhancing the gold trader’s sales and visual merchandising skills, and it was able to shift the sales people’s mind sets to believe that they can achieve great sales even in the toughest market conditions. The success of such training programs is vital to us as an organization to maintain our place as the leader of the gold industry, so we are proud to have achieved such success.

 Together we have trained 1400 trainees in total through these training seminars in 6 different cities in the UAE, KSA, Egypt, and Turkey. It was truly refreshing to see the trainees’ reaction and feedback to this event. They showed great appreciation for our joint efforts and showed much enthusiasm in going back to their jobs with their newly acquired skills and their fresh and positive mind sets. Thank you very much for your dedication and hard work, and we look forward to working with you again in the near future."

Yogaani Bhatia
Jewellery Marketing Manager

"The session we had with The Emirates Academy of Hospitality Management (EAHM) gave a lot of inspiration to members of our team. Helped (pushed) our managers to get fresh look on their leadership skills and create new ideas how to make them more efficient and our hotel more successful. Special thanks to the Professional Development and Consulting team, who really went an extra mile to deliver this session and gave personal attention and input to every associate!”

Alexander Radukan, General Manager 
Yalta-Intourist Hotel,

"My experience in working with the Consulting division of The Emirates Academy of Hospitality Management (EAHM) has been of true professionalism, personalised focus and a highly engaged team to ensure that our development needs as the client are achieved.The courses provided are rich in diversity, and are adapted to fit the learning needs of the participants. The range of development programmes on offer, results in us being able to satisfy the specialist departmental needs of our 1800 colleague strong resort. In addition, I highly rate the facilities that EAHM offers as highly conducive to any learning experience, as well as a great location!

We are excited to be working with the Consultancy division of EAHM during 2010 and have already committed to booking some development for our leaders in the business."
Tara Jackson
Director - Learning & Development ,

The Emirates Academy of Hospitality Management (EAHM) is one of our most trusted external training providers. The courses that they offer are very informative and worth the investment. The trainers are highly qualified and have an in-depth knowledge of the subject that they deliver.

We have sent our associates to attend various trainings from skills improvement and professional development. Our management team have recently attended the ‘You as a Leader’ training program. It is a comprehensive leadership course that combines several useful topics essential in moulding effective leaders. Seasoned and budding managers will definitely learn big deal from the course. 

EAHM has been and will always be a part of our training plan now and in the coming years. We value our associates’ development and we are pleased we found a reliable institution that can support us with our goal. 

Jergen Arnade
Personnel Manager 
Anantara Desert Islands Resort & Spa,