Our Professional Development and Consulting deparment offers a variety of courses to suit your training needs. Whether it is a Leadership Workshop that you would like to conduct for your Executive team or a Customer Service programme for your frontline staff, we have the expertise and capability to help you with your training needs. Our state of the art campus provides a conducive environment to host our Professional Development Programmes. All our programs are developed to address the ever-changing needs of professionals within the service industry and we are also able to tailor any of our programmes to meet your specific needs.
American Hotel & Lodging Educational Institute (AH&LEI) Certifications
Guest Service Gold (CGSP®)
Certified Hospitality Supervisor (CHS®)
Certified Hospitality Department Trainer (CHDT®)
Certified Hospitality Trainer (CHT®)
Certified Hospitality Educator (CHE®)
Widely recognised as the preeminent leader in hospitality certification, the American Hotel & Lodging Educational Institute (AH&LEI) strongly supports and encourages the certification of hospitality professionals in all facets of the industry, including: hotels, food and beverage establishments, trainers, hospitality educators, hotel suppliers and spas.
The Educational Institute (EI) was founded in 1953 to provide working hospitality professionals with education and training. EI continues to meet the needs of the industry with a variety of hospitality solutions, including online learning, professional certification, and resources for high schools, colleges, and workforce agencies. EI is the global leader in hospitality training and hotel management certifications and offers online learning and courses with textbooks and digital material to enhance the hospitality learning experience. EI’s programs are all recognized by the American Hotel & Lodging Association (AH&LA) and conform to the best practices in the hotel and lodging industry.
Every hotel, resort, casino and hospitality business can benefit from continuing training and updating the staff’s skill certifications. Select our Certification Programs to discover what professional hospitality certification designations are available for all levels of employee, from line-level through hospitality management.
Leadership and Management Programme
The below courses cover the essential elements of hospitality management at every level of an organisation. They cover the operational, strategic and people skill sets that generate genuine competitive advantage. These topics are relevant to all levels of business professionals across a variety of industries.
Leadership Workshop - Level 1
Leadership Workshop - Psychology of Leadership
Human Resources and Training Programmes
Customer Service Programmes
5 Star Customer Service
Guest Service Gold (AH&LEI certificate)
Customer care is a crucial element of business success. Every contact your customers have with your business is an opportunity for you to improve your reputation and increase the likelihood of further sales. From your telephone manner to the efficiency of your order-fulfillment systems, almost every aspect of your business affects the way your customers view your business.
Business Administrator's Course
The Administrative programme courses are unique in that they are suitable for people who already work in the business environment and want to build on previous knowledge and they also assist newcomers to business to gain knowledge and skills to allow them to enter an administrative position.
EAHM offers a range of Administrative courses each quarter and also offers businesses the opportunity to have bespoke training courses conducted at EAHM or at their location (minimum 10 people).
Food & Beverage Programmes
Financial Management Programmes
Budgeting for Better Operational Performance
Financial Awareness for Non-Financial Managers
Cost and Control for Food & Beverage Operations
Learn how to communicate with finance personnel; to interpret financial information, recognise risk and return in capital budgeting, interpret capital structuring decisions, assess the costs and benefits of business decisions and drive financial strategies for your organisation.
Speaking and understanding the language of finance are essential skills for leaders and managers throughout an organisation; smart business decisions rest on this fundamental knowledge. Without a clear understanding of financial analysis and management, you lack credibility with finance managers and business leaders.
Team Building Activities
Team building Day: "Ready, Steady, Cook!"
Team building with a difference. Forget ropes, raft building courses and golf outings; cooking is the new wave in corporate team-building exercises, and who better than EAHM to meet your needs? Food always brings people together. Culinary team building events create an environment that promotes creativity, communication and cooperation amongst participants, allowing them to relate in ways not possible in the office. With the assistance of our expert Chef Michael Kitts, team members work together to prepare a gourmet meal in a fully functional kitchen, and then 'break bread' while enjoying their meal together. Prior culinary experience not required!
Specialised Training Programmes
Sales & Marketing Programmes
Strategy & Selling
Marketing is one of the more important components of a business. Even though marketing is important, all businesses need customers. Attracting customers is not as easy as we think, especially when there is tough competition in the market. If people are not coming to check your products, you may need to make efforts to change this by increasing your marketing efforts.