4th September, 2008
Course Overview
Conflict is an inevitable component of progress and change. Used constructively, it can assist in resolving conflicts and open up discussion and co-operative action. This course is designed to give you a positive approach to recognizing, managing, resolving and where appropriate, preventing conflict.
Target Audience
Suitable for supervisors, team leaders and managers
Course Objectives
· Recognise a range of conflict situations
· Understand the ways in which conflict may develop and can be resolved
· Adapt behaviours to minimise conflict
· Evaluate the effects of conflict on performance and the individual
· Observe and react to a variety of situations to minimise and resolve conflict
Course Outline
· Possible causes of internal conflict
· Causes of interpersonal friction at work
· The effects of conflict on performance and the individual at work
· The manager’s responsibility in minimising and resolving conflict,
· Effective techniques in managing conflict
· Ways to create harmony at work and engender a positive atmosphere
Course Material
The course fee includes everything required for the class work including notebooks, articles, note-paper and pencils.
Prerequisites
No pre-work is required for the course.
Certification
Certificates will be presented upon completion of each course.
Number of attendees
Maximum amount of 12 participants
Course Fee
AED 1100 per participant
Instruction materials & refreshments are included in the course fee. Accommodation and transportation are not included in the "Course Fees".
