15th & 16th September, 2008
Course Overview
Making the move into the Supervisor's job can be demanding. It needs new skills so that you can get results through other people. These essential skills for new Supervisors do not come naturally. This course helps you start to learn them where you will have the confidence to put them into practice and begin the process of effective, professional supervisory control.
Target Audience
This programme will benefit experienced supervisors who are preparing to move into their first management position or new managers who would benefit from learning or refreshing on the fundamentals of managing and supervising others.
Course Objectives
• Create a climate for success
• Effective planning and organization as a base for success
• Help others in problem solving and build a trusting environment
• Time Management
• Inform, delegate, and motivate your team to achieve objectives
• Use effective communication skills
• Delegate projects effectively
• Assess employee performance, give constructive feedback, and document performance problems
• Motivate employees and get their commitment
• Develop your own individual action plan
Course Outline
I. An Introduction in Leadership
• Description of skills & qualities of key leaders
II. Model of Action Centred leadership
III. Planning and Organising
• Introduce 7 Stage Framework for getting things done
IV. Problem Solving
• Identifying the different types of problems
• Introducing the 7 step problem solving model
V. Time Management
• Identify where you personally lose time
• Explore how time might be better managed
VI. Communication
• Define communication
• Introduction of the Communication Star
VII. Delegation
• Why delegation is so difficult
• Explore ways of overcoming the barriers to effective delegation
VIII. Motivation
• Define motivation
• Define where you can influence the motivation of your staff
IX. Giving Feedback
• Define feedback
• Explore where feedback needs to take place in the workplace
X. Bringing it All Together
• Review of what has been learnt
XI. Individual Action Plans
• Identify key Objectives & Assignments
• Innovation in what we do
XII. Course Critiques
Course Material
The course fee includes everything required for the class work including notebooks, articles, note-paper and pencils.
Prerequisites
The programme does not require any prerequisites.
Certification
A certification will be issued upon completion.
Number of attendees
Maximum of 10 participants
Course Fee
AED 2000 per participant
Instruction materials & refreshments are included in the course fee. Accommodation and transportation are not included in the "Course Fees".
