• Amanda Henderson
• Heba Aziz
• Ivan Ninov
• John Sutton
• Duncan Gibson

Publications: A Henderson

Journal Articles and Government Reports

Henderson, A.J., & Henderson, S.T. (2007). Provision of a surgeon's performance data for people considering elective surgery. (Protocol). Cochrane Database of Systematic Reviews, (2007), Issue 1. Art. No.: CD006327. DOI: 10.1002/14651858.CD006327.

Henderson, A., Davies, J., & Willet, M. (2006). The experience of Australian project leaders in encouraging practitioners to adopt research evidence in their clinical practice. Australian Health Review, 30(4), 474-484.

Henderson, A., & Henderson, S. (2006). Perspectives and practice: The satisfaction construct. Qualitative Research Journal, 6(1), 23-35.

Henderson, A., Daniel, A., & Caplan, G. (2004). Patient satisfaction: The Australian patient perspective. Australian Health Review, 27(1), 73-83.

Alexander, A.& Henderson, S. (2001). A report on the special medical seminar lessons for health care: Applied human factors research. Canberra, Australia: Australian Council for Safety and Quality in Health Care.

Alexander, A. (2001). A qualitative review of the National Demonstration Hospitals Program Phase 3. Canberra, Australia: Australian Government Publishing Service.

Alexander, A. (2001). A resource for integrating health services. Canberra, Australia: Australian Government Publishing Service.

Alexander, A. (2000). The National Demonstration Hospitals Program. Australian Health Review, 23(4), 198-203.

Alexander, A. (1999). Managing beds better – balancing supply and demand, The NDHP2 experience. Canberra, Australia: Australian Government Publishing Service.

Alexander, A. (1999). A qualitative review of the National Demonstration Hospitals Program Phase 2. Canberra, Australia: Australian Government Publishing Service.

Alexander, A. (1998). A pilot study of dissemination activities. Canberra, Australia: Health Service Quality and Efficiency Section, Health Service Quality and Outcomes Branch, Commonwealth Department of Health and Aged Care.

Alexander, A. (1997). NDHP phase one review 1995-1997. Canberra, Australia: Australian Government Publishing Service.

Alexander, A. (1997). Towards best practice in elective surgery: A guide. Canberra, Australia: Australian Government Publishing Service.

Alexander, A. (1997). A review of patient expectations. Canberra, Australia: Health Service Quality and Efficiency Section, Health Service Quality and Outcomes Branch, Commonwealth Department of Health and Aged Care.

Alexander, A. (1997). The Royal Melbourne Hospital final report: Consortium project National Demonstration Hospitals Program (Part 1& Part 2). Melbourne, Australia: Royal Melbourne Hospital.

The Royal Melbourne Hospital. (1997). The care partnership: Communication and education strategies for healthcare professionals [Contributor]. Melbourne: Printelligent People.

Conference Papers and Abstracts

Henderson, A.J., Kitts, M., Henderson, S.T., & Challender, G. (2008, February). Dirty hands in the restaurant kitchen: Fact or fiction? Proceedings of the CAUTHE 2008 Conference, CD-ROM, Gold Coast, Australia: Council for Australian University Tourism and Hospitality Education.

Henderson, A.J., & Henderson, S.T. (2007, October). Swiss Cheese: Analyzing the cause of service delivery failures. Proceedings of the 25th EuroCHRIE Conference, CD-ROM, Leeds, United Kingdom: European Council on Hotel, Restaurant and Institutional Education.

Henderson, A. (2007, January). Evidence based practice:  Adherence to hand washing guidelines in health care settings in the United Arab Emirates [Abstract]. 7th GCC Nursing Conference & 6th National UAE Nursing Initiatives Symposium, Dubai, United Arab Emirates: GCC Nursing Council.

Henderson, A. (2006, May). Elective surgery patient’s perspective on the meaning of patient satisfaction in the United Arab Emirates: A culturally specific study [Abstract]. Proceedings of the Second Annual Scientific Research Forum. Sharjah, United Arab Emirates: University of Sharjah.

Henderson, A. (2-3 May 2006, May). Qualitative research in healthcare [Abstract]. Proceedings of the Second Annual Scientific Research Forum., Sharjah,United Arab Emirates: University of Sharjah.

Awad, M., Denic, S. & Henderson, A. (2006, May). Validity and reliability of a disease specific questionnaire module (the EORTC QLQ BR23) in assessing the quality of life of breast cancer patients in an Arab sample [Abstract]. Proceedings of the Second Annual Scientific Research Forum. Sharjah, United Arab Emirates: University of Sharjah.

Henderson, A. & Maymoun, N. (2006, April). Elective surgery patients’ perspectives on the meaning of patient satisfaction in the United Arab Emirates: A culturally specific study. Poster session presented at the 11th European Forum on Quality Improvement in Health Care. Prague, Czech Republic.

Henderson, A. (2005, November). The impact of Information technology in promoting the adoption of research evidence in everyday practice [Abstract]. Proceedings of the ICT application in health information, education and research. Sharjah, United Arab Emirates: College of Health Sciences, University of Sharjah.

Henderson, A. & Maymoun, N. (2005, September). Patients’ perceptions of satisfaction: Can this knowledge help improve clinical practice? [Abstract]. Proceedings of the Pan Regional Nursing Conference. Dubai, United Arab Emirates: INDEX.

Henderson, A., Henderson, S. (2005, July). Perspectives and practice: The satisfaction construct [Abstract]. Proceedings of The Art and Craft of Qualitative Research – Creativity and Critique. Melbourne, Australia: Association for Qualitative Research.

Henderson, A. (2005, June). Cultural diversity: Australian and Arabic perspectives to be satisfied with a hospital experience. Paper presented at the Respecting Culture and Diversity: Innovations in Healthcare Delivery Conference. Melbourne, Australia: Australian Resource Centre for Healthcare Innovations.

Henderson, A. & Hunsberger, M. (2005, May). Professionalisation of nursing in an Arab culture: An analysis of cultural issues impacting professional practice [Abstract]. Proceedings of the 23rd Scientific Quadrennial ICN Congress 2005. Taipei, Taiwan: International Council of Nurses.

Henderson, A. (2005, May). Patient satisfaction: The perspective of patients from an Arabic background [Abstract]. Proceedings of the First Scientific Research Forum. Sharjah, United Arab Emirates: University of Sharjah.

Henderson, A. (2004, October). Measuring patient satisfaction with care: The patient and practitioner disparity [Abstract]. Proceedings of the ISQuA 21st International Conference. Amsterdam: The International Association for Quality in Health Care.

Alexander, A. (2001, July). Patient satisfaction; A patients’ perspective [Abstract]. Proceedings of the Critical Issues in Qualitative Research Conference. Melbourne, Australia: Association for Qualitative Research.

Alexander, A. (1999, August). NDHP experience – lessons to be learnt [Abstract]. Proceedings of the Australia All Over- Health Care Stories Conference. Perth, Australia: Healthcare Association of Western Australia.

Alexander, A. (1996, December). Evaluation of patient education [Abstract]. Proceedings of the Second Nursing Practice Conference. Adelaide, Australia: University of Adelaide. Australia.

Publications of Dr. Heba Aziz

Theses

1. Negotiating Boundaries and Reconstructing Landscapes: A Study of the Relations between Bedouin, Tourist and the State. PhD thesis, 1999, University of Surrey
2. The Image of Egypt in the British Media. MSc thesis, University of Strathclyde, Glasgow, 1992

Journal articles 

3. Aziz, H. (2001). The journey: An overview of travel and tourism in the Arab Islamic context. In D.Harrison (Ed.). Tourism and the less developed world: Issues and case studies. Wallingford, UK: CABI Publishing.
4. Aziz, H. (2001). Cultural keepers, cultural brokers: The landscape of women and children : A case study of the town of Dahab in South Sinai. InB. Bender & M. Winer (Eds.). Contested landscapes, movement, exile and place. Oxford, UK: Berg.
5. Aziz, H. (2000). Employment in a Bedouin community: The case of the town of Dahab in South Sinai. Nomadic Peoples, 4(2), 28-47.
6. Aziz, H. (1996). Death on the Nile: The tourism trade in Egypt. In Trading places: Tourism as trade. London: Tourism Concern
7. Aziz, H. (1995). Understanding attacks on tourists in Egypt. Tourism Management, 16(2), 91-95.

Chapters in Books

8. Aziz, H. (2001). The journey: An overview of travel and tourism in the Arab Islamic context. In D. Harrison (Ed.). Tourism and the less developed world: Issues and case studies. Oxford, UK: CABI Publishing.
9. Aziz, H. (2001). Cultural keepers, cultural brokers: The landscape of women and children: A case study of the Town of Dahab in South Sinai. In B. Bender & M. Winer (Eds.). Contested landscapes, movement, exile and place. London:  Berg.
10. Aziz, H. (1996). Death on the Nile: The tourism trade in Egypt. In Trading places: Tourism as trade.Oxford, UK: Tourism Concern.

Specialized Magazines

11. Aziz, H. (2000). Seifenblassen in Agypten: Backpacker unter sich. Fern Weh Quarterly Magazine. 
12. Aziz, H. (2000, winter). Guide books turn travelers into package tourists. In Focus.
13. Aziz, H. (2000, winter). Book review: An introduction to tourism and anthropology. In Focus.
14. Aziz, H. (1999, summer). Whose culture is it anyway?: A critique of backpacking. In Focus,
15. Aziz, H. (1994). A holiday without alcohol. In Focus, May 1994

Press

16. Aziz, H. (1997). Views on conservation: Great men  lived in Alexandria. Al-Mushahid Assiyasi, 2(48).
17. Aziz, H. (1996). Easter: The oldest feast in the world celebrated by the Egyptians. Al-Mushahid Assiyasi, 2(9) 
18. Aziz, H. (1995, September). Tourism and society in the Oasis of Siwa. Middle East Magazine.

Publications of Dr. Ivan Ninov

Research publications:

1. Ninov, I., Adams, C., Hughes, P., & Dodd, T. (2006). An exchange and convergence model of residents’ support for rural tourism. Advances in Hospitality and Tourism Research, 11, 162-169.
2. Ninov, I., Adams, C., & Hughes, P. (2006). Decision makers’ attitudes and perceptions of rural tourism development: A grounded theory approach. Advances in Hospitality and Tourism Research, 11, 62 – 72.
3. Ninov, I. & Adams, C. (2005). Attitudes and perceptions of local residents and decision makers toward rural tourism development.  Advances in Hospitality and Tourism Research, 10, 694 – 696.
4. DeFee, D., Ninov, I., Adams, C., & Shumate, S. (2002). Foodservice management faculty attitudes and use of the World Wide Web and e-mail.  Advances in Hospitality and Tourism Research, 7, 171 – 174.

Publications of Dr. John Sutton

Textbooks

1. Bilbow G.T. & Sutton J. (1995). The hospitality business. Hong Kong: Longman Asia.
2. Bilbow G.T. & Sutton J. (2003). English at your service. Hong Kong: Pearson Education North Asia.
3. Bilbow, G.T. &  Sutton, J. (2006). English at your service. (Chinese text version). Hong Kong: Pearson Education North Asia.

Book Chapters

4. Sutton, J. (1996). All in the garden is not dim sum. In J.S.A. Edwards (Ed), Culinary arts and sciences I: Global and national perspectives, (pp. 363-374), Southampton: UK, Computational Mechanics Publications
5. Sutton, J. (1997). One hotel - two systems. In M. Teriovski, (Ed). Relevant research in quality management I (pp. 227-235) Melbourne, Australia: Monash University Quality Management Research Unit.
6. Sutton, J. (1998). Towards a service quality framework through employee empowerment. In M. Teriovski (Ed). Relevant research in quality management II (pp. 197-205). Melbourne, Australia: Monash University Quality Management Research Unit,
7. Sutton, J. (1998). The rise and fall of Western style fine dining restaurants: The Hong Kong case. In J.S.A. Edwards & D.  Lee-Ross (Eds). Culinary arts and Sciences II: Global and national perspectives, (pp. 155-167), Southampton: UK, Computational Mechanics Publications
8. Dewald, B.W.A. & Sutton J. (1999). Hospitality employees empowerment for total quality service and TQM; In K. M. Ho Samuel (Ed). TQM and innovation; (pp. 98-106) Hong Kong: HKBU School of Business

Academic Journal Articles

9. Sutton, J. & Huyton J.R. (1994). A cultural clash, revolution or reform. Australian Journal of Hospitality Management, 1(2), 29-35.
10. Huyton, J.R. & Sutton J. (1995). A host of guests and the guests of hosts. Estudios u Perspectivas en Turismo. 4(2), 101-113.
11. Sutton J. & Huyton J.R. (1996). Employee perceptions of the hotel sector in the Peoples Republic of China. International Journal of Contemporary Hospitality Management, 8(1), 16-26.
12. Sutton, J. (1996). A profile of expatriate managers in China’s IJV hotels, Asia Journal of Business and Information Systems. 1(2), 175-190
13. Sutton, J. & Tse, P. (1997). Curriculum issues in the relationship between language, culture and learning: The case of food and beverage management teaching, Journal of Vocational Education and Training. 49(3),.367-384,
14. Mwaura, G.N. Sutton, J. & Davis D.J. (1998). Corporate and national culture: An irreconcilable dilemma for the hotel managers, International Journal of Contemporary Hospitality Management, 10(6),.212-220.
15. Pang C.K., Davis, D.J. & Sutton J. (1998). Doing business in China: The art of war? International Journal of Contemporary Hospitality Management, 10(7),.272-282
16. Sutton, J. & Dewald, B.W. A. (1999) Does culture make a difference? The Quality Magazine. 8(5),.140-148
17. Dewald, B.W. A. & Sutton J. (2000). Hospitality employees empowerment in Hong Kong and the Chinese mainland; Journal of Quality Assurance in Tourism and Hospitality, 1(1), 57-65
18. Sutton, J. (2002). Out of the crisis again: A fresh look at the practical advantages of environmental management systems in hotels: Tourism Today; 1(2), 138-158
19. Sutton, J., Verginis, C. & Eltvik, L. (2003) Empowerment and customer satisfaction strategies in multi-cultural hotel restaurant environments: The Dubai case. Journal of Foodservice Business Research, 6(3), 77-104.

Conference Papers

20. Sutton, J. (1996). Cross-cultural management issues in China IJV hotels. In J. Selmer (Ed.). Proceedings of the Cross-Cultural Management in China Conference II (pp. 138-144). Hong Kong: HKBU School of Business.
21. Sutton, J. (1997). Quality, culture and the international hotel operator in the Peoples Republic of China, Proceedings of the 4th National Conference on Quality Management: Monash University and University of Technology, Sydney, pp.186-195, February 9-11,
22. Sutton, J. (1998). An investigation into the development of corporate hotel training schools in the Asia Pacific Region and their subsequent impact on curriculum development in hospitality management education and industrial training. Proceedings of the Third Annual Graduate Education and Graduate Students Research in Hospitality and Tourism Conference, University of Houston, U.S.A., 327-337.
23. Sutton, J. (1998). One hotel, two systems: The duality of empowerment strategies in Hong Kong hotels, Proceedings of the Second International and Fifth National Research Conference on Quality Management, Monash University, Melbourne, Australia, 227-235.
24. Sutton, J. (1998). The rise and fall of western style fine dining restaurants: The Hong Kong case. Proceedings of the International Conference on Culinary Arts and Sciences 1998, Bournemouth University, UK, 15-25.
25. Sutton J., &  Dewald, B. (1999). Does culture make a difference?: Towards a service quality framework through employee empowerment. Proceedings of the Third International and Sixth National Research Conference on Quality Management, RMIT and Monash University, Melbourne, Australia, 167-179.
26. Dewald Ben W.A. & Sutton J. (1999). Hospitality employees and empowerment for total quality service and TQM; Proceedings of the 4th International Conference on ISO 9000 and TQM, HKBU School of Business.
27. Sutton J. (2002). The feasibility of applying the ISO 9001:2000 approach to service excellence and quality control in the hotel industry; Proceedings of the 7th International Conference on ISO and Quality Management: RMIT and Hong Kong Baptist University, RMIT, Melbourne, Australia.
28. Sutton, J. (2004). ISO 1400: Practical advantages of environmental management systems in the hotel industry. Proceedings of the 9th International Conference on ISO and Quality Management, Bangkok, Thailand, April 2004.
29. Sutton, J. & Verginis, C. (2007). Empowerment as a customer satisfaction strategy in multi-cultural hotel restaurant environments: The Dubai case. Accepted for I-CHRIE, Sallas, July 2007.
30. Sutton, J. (2007). The corporate university: A new dimension in vocational education and training: Tourism and hospitality industry case studies. Accepted for EuroCHRIE, Leeds, October 2007.

Policy or Professional Journals

31. Sutton J. (1992, July/August). Moving towards quality service. The Hong Kong Manager, 27-30.
32. Sutton, J. (1995, June). Attitudes and perceptions of hotel staff in China towards their industry, Asian Hotel and Catering Times, 12-15.

Written teaching case studies, working papers and extensive notes

33. Sutton, J. (1991). Impact of technology on staffing levels in the hotel and catering industry. Hong Kong: Hong Kong Polytechnic, Pao Yue-kong Library.
34. Sutton, J. & Huyton, J.R. (1994) A report on the attitudes of the hotel industry in China as perceived by hotel workers. Hong Kong: Hong Kong Polytechnic, Pao Yue-kong Library.
35. Sutton, J. & Huyton J.R; (1994) An analysis of customer need,s wants and expectations of hotels in China. Hong Kong: Hong Kong Polytechnic, Pao Yue-kong Library.
36. Sutton, J. (1998). One hotel-two systems: empowerment strategies in Hong Kong hotels. Written teaching case study, HKPU/DHTM
37. Sutton, J. (2001) An introduction to service management and total quality service for the hospitality industry. Extensive class text (242 p.); HKPU/DHT
38. Sutton, J. (2002) Managing service quality in hotels and restaurants WebCT site: http://209.61.204.231:8081/webct/public/show_courses.pl?103319967

Dissertations and theses (unpublished)

39. Sutton, J. (1996) Cross cultural interaction in China’s international joint venture hotels: The impact of Western management practice on Eastern culture. Unpublished M.Phil dissertation, University of Strathclyde, Scottish Hotel School
40. Sutton, J. (2005). Evaluating the development and effectiveness of corporate universities: Cases from four hotel companies. Unpublished PhD thesis, University of Strathclyde, Scottish Hotel School.

Recent publications of Dr. Duncan Gibson

Gibson, D.A. (2004) Hotel controllers in the 21st century: A Hong Kong perspective on desired attributes. International Journal of Hospitality Management, 23, 485-503.

Gibson, D. A. (2002). On-property hotel financial controllers: A discourse analysis approach to characterizing behavioural roles, International Journal of Hospitality Management, 21, 5-23.

Gamble, P. R. and Gibson, D. A. (1999). Executive values and decision making: The relationship of culture and information flows. Journal of Management Studies, 36(2), 217-241.

Gibson, D. A. (1998) A qualitative research study on perceptions held by Hong Kong hotel financial controllers in decision-making roles. International Journal of Hospitality Management, 17,  65-81.