Our Consulting Services

The Emirates Academy of Hospitality Management has a strong track record of offering Consulting Services to individuals, SMEs, Corporations and MNCs.  Our clients come from a variery of sectors including:

- Hotels & Resorts
- Banks
- Airlines
Real Estate
Event Management
Spas, Wellness and Fitness
- Social & Sporting clubs
- Food Service
- Service Apartments
- Theme Parks
- Equestrian & Horse Racing
Government & Civil Service

We have the expertise to help you by adding value and optimising your organisation’s performance.  We offer Consulting Services in the following areas:

- Hotel Management
Customer Service
Marketing & Communications
Food & Beverage Training
Team Building
Housekeeping, Rooms and Operations Management
Finance and Revenue Management
Personal Grooming and Etiquette
Leadership and Strategic Management
Expatriate Cultural Training
New Restaurant Business Setup
Human Resource Management
Recruitment and Retention strategies
Presentation skills

To enquire, please Email training@emiratesacademy.edu or Call +971 4 315 5101.

For more information about the Consulting services we offer, please click on the following tabs: 


- Mystery Guest programmes

These are tailor-made to your own requirements and give full and unbiased views of all aspects of the hotel stay.  All visits are anonymous and made by trained Hotel inspectors.

Visits can be mid-week, weekends, single, couple or families. These can also include spa, beauty and golf assessments.  Let us wake up your night porter!

For more information click here

- Independent bedroom cleanliness checks

Ideal for hotels that have sub-contracted housekeeping.

- Telephone audits: reservations, meetings & events 

Do you really know how well and how quickly your calls are being answered and whether your team tries to up-sell?  Are they asking for the business?

For more information click here

- Day delegate experiences

Either in closed or open conferences. We can attend an open (to the public) course and give feedback as a day delegate or organise a small meeting in your venue and give you full and honest feedback. This experience can include an overnight inspection and is available to non-hospitality establishments.

- Brand audits

We offer advice on both high-class restaurants including meal assessments and your own corporate hotel brand standards.

- Spa audit 

Leisure and spa facilities and / or spa treatments can be assessed or added to any overnight visit.

For more information click here

- Wedding audits

Don't leave your big day to chance.  Our wedding audits will ensure that you get what you pay for.  Follow up calls, presentation of collateral, hospitality and service levels in line with your own brand expectations will be assessed.

- Food tasting

Is your food up to 5 star luxury standards or do you want to improve your offering? Benefit from our covert assessment where you cannot afford to make mistakes!

For more information click here

Pre-Opening, Recruitment and Development

- Hard Hat/ Mystery Visits

Speak to us in the early stages of hotel build and design. We can point you in the right direction and give clear guidance on the physicals required to achieve your desired star rating.

- Standards of performance manuals

A task so necessary when opening new outlets or businesses yet often overlooked or misunderstood.

- Food & Beverage strategies

We can assess against the best and have vast knowledge in this field which we can share with you. Our well trained inspectors visit numerous hotels and restaurants - let us help you with your strategies!

- General consultancy

The opportunity to engage with an inspector on a general consultancy basis to advise on various topics such as service standards, refurbishment and standard operating procedures.

Strategic HR Planning and Support

- Providing HR stewardship, support and advice to an organisation’s leader and team, through an ongoing  and/or project-based relationship, including recruitment, retention, learning & development, remuneration

- Evaluating, developing, executing & measuring: HR processes, systems, policies & standards, linked to HR metrics, business strategy & corporate objectives

Human Resources Tools

Personality and ability measures which may be used for recruitment, career planning, employee development and team building:

- Myers Briggs Type Indicator (MBTI)

- Fundamental Interpersonal Relations Orientation – Behaviour (FIRO-B)

- Personality and Preference Inventory (PAPI)

- 15FQ+ personality profile

- Reasoning and ability tests

- Clerical tests

- Jung Type Indicator

- Learning Styles Inventory

- Occupational Interests Profile

- Sales Preference Indicator

- Values and Motives Inventory

Other diagnostic tools available for specific interventions

Organisational and Operational Development

- Business Excellence/Quality

The application of and reviewing your business performance against the EFQM model, business ‘system’ alignment, development of business processes. This includes a needs analysis, design & delivery of training, the evaluation & measurement of results; as well as specific tailored interventions at different levels and for a variety of disciplines.

- Team Effectiveness

We offer interventions to improve your team's performance, including Executive Team Building. Addresses both process/task and interpersonal issues. This includes Executive Coaching by our specialised executive trainers.

- Cross-cultural management

Does your team need help understanding the significance of Dubai's international culture? We also address management practices and provide training to improve managerial effectiveness in diverse cultural settings. 

- Change management

We can assist your teams in handling specific change issues, as well as your managers in leading and managing organisational change.

- Organisational Culture building

We can help you to identify and develop your vision, mission, values, based on your business strategy and objectives. We also assist the organisation's leadership in reviewing the business structures, business processes and systems, human capital resources, organisational cultures and overall organisational alignment.

- Performance Management

Use our professional assessment centres for performance appraisals, coaching, mentoring, 360-feedback, etc. and overall productivity improvement. This can include a review of remuneration strategies and systems: grading scales, job evaluations, salary scales, and incentive schemes.

Research and Development

Research and Development

We can assist to provide Research and Dvelopment services to help you achieve your objectives:

- Strategic business analysis

- Feasibility studies

- Market research and analysis

- Positioning/repositioning plans

- New product introduction marketing plans

- Market share and demand analysis