The Emirates Academy of Hospitality Management

Providing HR stewardship, support and advice to an organization’s leader and team, through an ongoing and/or project-based relationship, including recruitment, retention, learning & development, remuneration

Evaluating, developing, executing & measuring: HR processes, systems, policies & standards, linked to HR metrics, business strategy & corporate objectives

Developing vision, mission, values, linked to business strategy and objectives

Reviewing organization structures, business processes and systems, human capital resources, organizational cultures and overall organizational alignment

Specific problem-solving, research, benchmarking and tailored interventions

Business Excellence/Quality – application of and reviewing against the EFQM model, business ‘system’ alignment, development of business processes

Team Effectiveness - interventions to improve team-working, based on client needs, including Executive Team Building. Addresses both process/task and interpersonal issues?* Executive Coaching?* Organizational Culture building?* Change: leading and managing change, and handling specific change issues?* Cross-cultural management (Understanding the significance of National culture on management practices and providing training to improve managerial effectiveness in diverse cultural settings)?* Performance Management (assessment centres, appraisals, coaching, mentoring, 360-feedback etc)?* Productivity improvement?* Communications: investigating issues, presenting and delivering solutions?* Learning: building high performance work teams and learning organisations

Personality and ability measures which may be used for recruitment, career planning, employee development and team building:

Myers Briggs Type Indicator (MBTI)
Fundamental Interpersonal Relations Orientation – Behaviour (FIRO-B)
Personality and Preference Inventory (PAPI)
15FQ+ personality profile
 Reasoning and ability tests
Clerical tests
Jung Type Indicator
Learning Styles Inventory
Occupational Interests Profile
Sales Preference Indicator
Values and Motives Inventory

Other diagnostic tools available for specific interventions

HR Reviews (comprehensive template for evaluating all aspects of HR, presenting a gap analysis, and facilitating action planning and follow up)
HR professional development & coaching
Pre-opening support: setting up and implementing HR, including training
Recruitment planning and implementation support
Career development structures
Succession planning/Talent management/Employee Engagement
Welfare and Accommodation requirements
Employee communications: meetings, briefings, written material
Training: implementing systematic training, including needs analysis, design & delivery, evaluation & measurement of results; as well as specific tailored interventions at different levels and for a variety of disciplines
Remuneration strategies and systems: grading, job evaluation, salary scales, incentive schemes etc.
Processes, policies, procedures and standards development

Business Consulting Services 

Consulting services for tourism and hospitality operators
Academic consulting for the education industry
Business Planning, including marketing and operations
Mergers and Acquisitions consulting
Research and Development including: 

Strategic business analysis
Feasibility studies
Market research and analysis
Positioning/repositioning plans
New product introduction marketing plans
Market share and demand analyses

Operations

Consulting services in the hospitality functions,  including F&B, Rooms Division, Technology, Marketing & Sales, Technical Services and Revenue Management
Hotel pre-opening consulting
Pre- and post-opening strategy for industry facilities
Design concepts, reviews and specialist technical assistance
Operational reviews including quality and performance standards audits (including Mystery Shopper surveys)
Product descriptions and service concepts
Spatial allocations and traffic flow studies
Menu engineering
 Corporate Social Responsibility
Audits, strategic planning and operational actions

According to the needs of your organisation, the contents of the programme could include:

Coming to terms with job loss
Reviewing and evaluating career options
Building knowledge and skills on career / job search
Producing a marketable resumé which promotes your strengths
Writing an effective cover letter
Understanding different interview techniques
Feeling more confident in a interview situation
Selling yourself effectively in a interview
Understanding direct and indirect approaches to job search
Networking
 Producing an effective career plan 

Career Management & Outplacement Services

Career Management & Outplacement Support caters to both individuals and organisations through career transitions and redundancies in the workplace.
We offer practical guidance and advice for people at all levels.
We help your employees, both those made redundant and the “survivors”, come to terms with the situation and help them to move forward.
We give your employees the skills to discover and meet their career aspirations.
We offer in-house career development programmes to suit individuals.
We focus on the individual, but we appreciate the wider implications of transition for the organisation.
We assist with planning, communication, implementation and consolidation of change, and its impact on your employees.
We can deliver one to two day workshops either at The Emirates Academy for Hospitality Management or at your organisation.
We can help your employees on a one to one basis or in a group environment.
We have state of the art training rooms and fully equipment IT rooms so delegates can work on their CVs and job search if required