This one week workshop is broken into two modules:

Business English Communication (first 2 days)

Administration Workshop (last 3 days)

Participants can attend the entire week, or choose to attend either one of the two modules.

The week-long workshop is ideal for those currently working in administrative positions who want to enhance their skills and abilities; to be more efficient in their jobs.

Course Content

Day 1

Introduction to Modern Business Language

  • The English Language
  • Grammar, Punctuation and Spelling Review
  • Common Spelling Errors
  • Homonyms and Alternative Words

The Modern Business Letter

  • Rules of Good Writing
  • How business writing differs from other forms of writing
  • Types of Business Letters

Structuring the Content:

  • Fully blocked layout
  • Open punctuation
  • The Four Point Plan

Developing a good writing style

  • Keep it Simple: Small words/Big ideas
  • VArying your tone to suit your audience
  • Your modern ABC's

Day 2:

Review the Business Letter

  • Proofing your work
  • Self-check
  • Tips and hints

Electronic Mail (email)

  • Advantages and disadvantages
  • SMART headings
  • Email in the Work Place
  • "Etiquette"

Writing Persuasive Communication

  • Circular and sales letters
  • Publicity Material
  • Notices, advertisements and leaflets

Day 3

Planning and Organising

  • The Planning Cycle
  • The Planning Model
  • Working Together - The Importance of Every Role

Time Management

  • Identify time stealers in life and work
  • Manage time more efficiently

Effective Communication

  • Defining Communication and "Effective"
  • Barriers to Effective Communication
  • Communication Myths
  • Creating Successful Communication Systems in the Workplace

Day 4

Telephone Skills

  • The elements of a successful telephonic communication
  • Skills and tips for effective listening
  • Telephone standard and etiquette

Complaint Management

  • A compalint is a GIFT
  • Setting up an effective complaint management system


  • Lessons from the Geese

Day 5

Dressing to Impress

  • The first impression
  • Professional Appearance
  • Winning the Job interview

Positive Thinking and Motivation

  • Are you a Pessimist or an Optimist?
  • The Positive Mind Set
  • The Power of Positive Thinking

Teamwork and Positivity

  • Dealing with the Internal Customer
  • FISH Philosophy

Benefits of Attending

This programme enables participants to:

  • Avoid common mistakes in grammar, punctuation and English spelling
  • Improve the clarity and precision of their business correspondence
  • Write with the appropriate style and tone in written correspondence
  • Adjust their writing style for different audiences
  • Handle daily, routine tasks with extra skills and confidence (e.g. daily planning, telephone skills, note taking)
  • Manage time more efficiently and appreciate the importance of time management in daily life
  • Handle complaints professionally and understand how to make complaints improve your daily operations
  • Understand the importance of team work in the department and throughout the organisation

Course Details

31 March 2019 - 4 April 2019

AED 3,500.00 per participant (AED 3,333.33 - course cost; AED 166.67 - VAT cost)
Course fee is inclusive of all instructional materials, handouts, workbook, daily lunch and coffee breaks

As per article '48(1)' of Federal Law no (8) on 2017 on Value - Added Tax, the customer is liable for all resulting VAT obligations, including to account for any VAT due, on the VAT exclusive price of items marked on this invoice as liable to VAT on the reverse charge basis. 

For more details see

PowerPoint presentation, Flipchart, Role Plays, Group discussions and Practical Exercises.

The course runs from 0900 - 1600hrs

The programme requires participants to have a working knowledge of the English language, both orally and literally (reading and writing).

The Emirates Academy Certification of Achievement will be issued upon completion

Minimum number of participants = 10


If you have any questions, please don't hesitate to connect with us and request for information. We have answers. We look forward to hearing from you and will be happy to assist you.

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