This one-day, the short course is aimed at reviewing the basics of Food and Beverage Service for people who have already had some training and have been working in this area. 

We will emphasize the practical side of the service, with practice and repetition. Special attention will be given to the service of hot beverages, especially international coffees and teas: Arabic Coffee and Tea; Turkish Coffee.

The one-day Executive Tea and Coffee Workshop can be delivered in both English or Arabic. 

Course Content

Professional Dress and Appearance

  • Daily grooming routines
  • Uniform maintenance and presentation

Professional English

  • Using the 'Right' Words for the 'Right Service'
  • Body Language
  • Cross-Cultural Interaction
  • Male/Female Interaction
  • Etiquette and Manners
  • Professionalism

Coffee and Tea Service

  • The Cover
  • Preparing the order
  • Serving the order

Specialty Coffees

  • Arabic Tea and Coffee
  • Turkish Coffee

Benefits of Attending

At the end of the session, participants should be able to:

  • Understand the importance of professional dress and appearance which is necessary for food and beverage personnel
  • Execute the basic skills of polite, professional guest interaction and customer service
  • Practice the skills of plated service
  • Practice the skills of hot and cold beverage service

Course Details

COURSE FEES
AED 1,000 per participant (AED 952.38 - course cost; AED 47.62 - VAT cost)
Course fee is inclusive of all instructional materials, handouts, workbook, daily lunch and coffee breaks

According to the United Arab Emirates (UAE) Ministry of Finance Value Added Tax (VAT) will be introduced across the UAE on 1 January 2018.

The VAT rate will be 5% and will be applied on all rates, fees and other charges covered by your agreement with us, starting from 1 January 2018.

For more details see https://www.mof.gov.ae/En/budget/Pages/VATQuestions.aspx

DELIVERY MODE
PowerPoint presentation, Flipchart, Role Plays, Group discussions and Practical Exercises.

COURSE TIMING
The course runs from 0900 - 1600hrs

PRE-REQUISITES
The programme does not require any pre-requisites

CERTIFICATION
The Emirates Academy Certification of Attendance will be issued upon completion

NUMBER OF ATTENDEES
Minimum number of participants = 10

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