This course is designed for those who already have basic English and want to increase their knowledge and understanding of hospitality.

Using hospitality environment, the course will start with a thorough grounding in alphabet, numbers, grammar and vocabulary and then move into the specific situations encountered in hospitality.

The course will improve participants' level of English language and develop confidence to manage guest interactions in hospitality. 

Course Content

The Introduction to Hospitality English workshop focuses on basic vocabulary and grammar used to describe elements that you will encounter in the hotel industry, combined with a review of the English alphabet, phonics, numbers and the basics of the nine parts of speech.

Benefits of Attending

At the end of the workshop, the participants will be able to:

  • Understand the use and correct pronunciation of the English alphabet.
  • Demonstrate effective communication using time, directions, colours and shapes.
  • Recognise the common hospitality terms and phrases when interacting with guests and colleagues.
  • Identify the correct use of weather terminology and the connection with months, weeks and days.
  • Performs exercises using the nine basic parts of speech used on a daily basis within both the work and personal environment.

Course Details

AED 1,200 per participant (AED 1,142.86 - course cost; AED 57.14 - VAT cost)
Course fee is inclusive of all instructional materials, handouts, workbook, daily lunch and coffee breaks

According to the United Arab Emirates (UAE) Ministry of Finance Value Added Tax (VAT) will be introduced across the UAE on 1 January 2018.

The VAT rate will be 5% and will be applied on all rates, fees and other charges covered by your agreement with us, starting from 1 January 2018.

For more details see

PowerPoint presentation, Flipchart, Role Plays, Group discussions and Practical Exercises.

The course runs from 1800 - 2030hrs every Monday and Thursday for 4 weeks

The programme reequires the participants to have a basic understanding of English

The Emirates Academy Certification of Attendance will be issued upon completion

Minimum number of participants = 10


If you have any questions, please don't hesitate to connect with us and request for information. We have answers. We look forward to hearing from you and will be happy to assist you.

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