Professional Butlers (male and female) are highly sought after in a range of settings; private households, clubs, hotels and palaces.

These highly trained individuals are able to anticipate clients' needs and carry out private and public duties with poise, sophistication and discretion

Course Content

Unit One: The Role of the Butler

  • Professional Dress and Appearance
  • Understand the journey from pre-arrival to post departure
  • Pre-arrival research, get to know the client (computer skills)

Unit Two: Food and Beverage Service

  • Table etiquette
  • Table and tray lay-ups
  • Silver, Butler and Plated Service
  • Tea and Coffee Service
  • The order of service
  • Glasses and cutlery
  • Children's tables
  • Special events

Unit Three: Client Preferences

  • Diet
  • Amenities
  • Beverages
  • Room temperature
  • Lighting
  • Pillows
  • Spa and Fitness
  • Fruit and snacks
  • Newspapers

Unit Four: Introduction to Special Beverage Service

  • Storage
  • Opening and serving
  • Event layout

Benefits of Attending

At the end of the workshop, the participants will be able to:

  • Appreciate the importance of professional dressing and appearance
  • Understand client expectations
  • Demonstrate an understanding of etiquette and manners
  • Serve food, fruit, beverages and snacks
  • Lay tables and trays

Course Details

AED 2,500 per participant (AED 2,380.95 - course cost; AED 119.05 - VAT cost)
Course fee is inclusive of all instructional materials, handouts, workbook, daily lunch and coffee breaks

According to the United Arab Emirates (UAE) Ministry of Finance Value Added Tax (VAT) will be introduced across the UAE on 1 January 2018.

The VAT rate will be 5% and will be applied on all rates, fees and other charges covered by your agreement with us, starting from 1 January 2018.

For more details see

PowerPoint presentation, Flipchart, Role Plays, Group discussions and Practical Exercises.

The course runs from 0900-1600hrs

The programme does not require any pre-requisites

The Emirates Academy Certification of Attendance will be issued upon completion

Minimum number of participants = 10


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