Overview
A one day interactive workshop designed to help participants understand what customer service is and what we can and can’t do whilst dealing with customers. It is so important that your team understands who their customers are and how they could affect the customers experience by providing great service.

Course Content:

• What is Service?
• Two types of customers – Internal & External
• Good Vs. Great service
• Motivation - ways of having fun in your work environment
• The Fish Philosophy – Choose your attitude, Have Fun, Be present and Make their day
• Teamwork – Lessons from the Geese
• Whose Job is it?
• Communication in the work place
• Elements of Tone and Body language

Delivery Mode
PowerPoint presentation, Flipchart, Video & Role Play

Duration
Full Day Timings: 09.00 – 17.00

Certification
Certificate will be issued upon completion

Registration
All bookings must be confirmed in writing to Emirates Academy of Hospitality Management. Course fees are payable upon confirmation of booking and an invoice will be sent to you. Bookings cannot be confirmed until payment and a completed application form is received. Fees paid are non-refundable.

Course Materials
The course fee includes everything required for the class work including notebooks, articles, note-paper and pencils. Refreshments will also be included in the course fees.

Dress Code
Attire for classes is smart casual Please note that all spaces in the Academy are on a central air conditioning system.

For clarification, dress code is as follow:

• No jeans
• No sandals
• No open shoes (ladies are exempt from this)
• No trainers
• No T-shirts, only collar shirts.

Facilitators