Dates to be announced

Course Overview

The orchestration of flawless skills, the perfection of communication and the constancy of service in a quiet, secure and artistic setting ensures a fine reputation - offering the ultimate in luxurious comfort.  

The first welcome and service to resident and guests -  the care of the wardrobe, unpacking, pressing of clothes and shoe cleaning - the detailed servicing of rooms, selection of favourite newspapers, magazines and drinks tray - bath oils, candles, pillow selection etc  

This is an art form – necessary to gain and hold position in an ever competitive market. The focus is always on the expectation of the guest – and on the subtlety and smoothness of service.  

The synergy within such a sophisticated environment requires that each colleague fully understands the interpretation of service – from the guest perspective and the team interaction.     

Target Audience  


Butlers - consisting of senior and junior positions, long serving and recently appointed  

Group discussion and case studies will be a valuable part of the course, for practical and appropriate outcomes, a range of experience and seniority is recommended.    

Course Objectives

To develop within each individual the understanding and grace required to effortlessly carry out all tasks required of a butler in a luxury hotel – to the required standard and style – and with enjoyment in the process! To develop constancy in attention to detail, filmed role play will be a central part of the course, with analysis of films taken.    

Course Outline  

• The history and tradition of butlers
• Personal presentation & demeanor
• Social skills, tolerance, telephone skills, body language and movement
• Team work and communication – how to deal with crisis or anger!
• The Guest – differing profiles & cultures – expectations – an appreciation of the senses!
• The Butler Department – structure, reporting lines, job descriptions, systems and procedures
• The necessary paperwork
• Related departments with emphasis on communication
• An Appreciation of Standards – and the world of luxury
• Pre – arrival preparations for all guests
• The Arrival –The Stay – The Departure! – examine the process!
• Recording of preferences – likes & dislikes
• Tasks –from unpacking & packing, treatment of clothes, shoes, valuables etc to shopping, presentation of rooms and flower arranging!
• Tasks – from serving early morning tea to formal dinners!
• Security

Course Material

The course fee includes everything required for the class work including notebooks, articles, note-paper and pencils. DVD clips shown for discussion - “Remains of the Day” – “Maid in Manhattan” – “Gosford Park”    

Prerequisites

Three days before the course begins, all candidates to compile a diary of work – for discretion no names of guests are written. Include Current Job Descriptions.      

Certification

A certificate will be issued upon completion.    

Number of attendees

A Maximum of 14 delegates  

Course Fee

AED 2,800 per delegate
Instruction materials & refreshments are included in the course fee. Accommodation and transportation are not included in the "Course Fees".