The Emirates Academy
Lecture - The Emirates Academy of Hospitality Management
Competency Based Interviewing
1 full day programme; Timing: 9:30 to 17:00 Hrs
Shaun Harper - The Emirates Academy of Hospitality Management

Shaun Harper, Director Training & Development

Shaun has a breadth of experience in Learning and Development and HR. Previous to his 7 years running his own company, Shaun was the Regional HR & LD Manager for Hilton. His early career was spent within the retail sector.  Relevant training qualifications include: CTA, GTT & OTA, Assessor & Verifier qualifications D32, CIPD and Institute of Leadership & Management.

View Shaun Harper's full biography

27th October, 2008

Course Overview
Improve the Accuracy and Objectivity of your interviewing process so that you can confidently select the best candidate for your position. The Competency-Based Interviewing Workshop gives delegates a proven effective structure to follow for the interview, together with practical experience in creating and using competency-based questions and objectively evaluating candidate responses.

Target Audience
This 1 day training workshop has been developed to give both line managers and human resources professionals the knowledge and practical skills to accurately and reliably assess applicants’ competence in interviews.

Course Objectives
• Interviewer to understand clearly what a competency based interview.
• Recognise required competencies for positions.
• Plan, structure and prepare for interviews that will help you get an accurate assessment of a candidate's ability and fit it with your organization.
• Use a candidate's past behaviour as an accurate indicator of future performance and target your recruitment.
• Produce competency based questions in order to establish candidate's capability against the job in question and against the competency.
• Master the art of probing.
• Avoid the common pitfall of an interview.
• Interviewer to feel competent in carrying out a competency based interview.

Course Outline
On completion of the programme the delegates will be able to:
• Improve the Accuracy and Objectivity of your interviewing process so that you can confidently select the best candidate for your position.

Indicative Content:
• Introductions
• Way of working
• What are competencies
• Role Play exercise
• Traditional interview V's Competency based
• Recognising required competencies
• Interview rating form|
• Practice interview techniques
• Interview feedback
• Questions & probing
• Advanced interviewing
• Competencies
• Best practice
• Course end and evaluation

Course Material
The course fee includes everything required for the class work including notebooks, articles, note-paper and pencils.

Prerequisites
The programme does not require any prerequisites.

Certification
A certification will be issued upon completion.

Number of attendees
Maximum of 8 participants

Course Fee
AED 1200 per participant
Instruction materials & refreshments are included in the course fee. Accommodation and transportation are not included in the "Course Fees".

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