2 Full Day Programme; Timings 09:00 to 17:00 Hrs
Dates to be announced

Course Overview

Successful communication depends on understanding others, being understood and interacting well together.  This workshop focuses on the factors involved in communicating our messages, both verbal and non-verbal.  The starting point is an understanding of the communication process itself, then the focus shifts to an understanding of others, an awareness of self and the importance of assertive language.  With this in place, attendees will be able to communicate more effectively and with more impact.

Target Audience

Open to attendees wanting to become more familiar with, and appreciate, various cultures in order to understand individuals with different ethnic and social backgrounds.

Course Objectives

By the end of the course, attendees will be able to:
• Recognize how communicating clearly across cultures is important to business
• Be aware of cultural differences in body positions and movements and use this knowledge effectively in communicating
• Respect cultural differences in views and practices concerning time, space, odors, and use this knowledge effectively in communicating
• Differentiate between polycentric, regiocentric, and geocentric management orientations
• Understand that one cause of miscommunication is a language equivalency problem, and know what can be done to overcome this

Course Outline

I. Introduction – Problems of Cultural Differences and Ethnocentric Attitudes

II. Body positions and movements

III. Views and practices concerning factors of human relationships
• Time
• Space
• Odors
• Frankness
• Intimacy of relationships
• Values
• Expression of emotion

IV. Problems of Language
• Lack of language equivalency

V.  Difficulties in Using English
• Culturally derived words
• Two-word verbs

VI. A General Suggestion for Communicating Across Cultures

Note:  The course will present concepts in a conversational manner and develop skills through hands-on application.  Rather than focus on theory, current communication concepts will be discussed in a practical “let’s-go-to-work” manner that will help prepare you for success in your career.

Course Material

The course fee includes everything required for the class work including notebooks, articles, note-paper and pencils.

Prerequisites

Attendee must have a good command of spoken English.

Certification

Certificates will be presented upon completion of the course.

Number of attendees

A maximum amount of 15 participants.

Course Fee

AED 2,900 per participant

Instruction materials & refreshments are included in the course fee. Accommodation and transportation are not included in the "Course Fees".