Course Overview

The orchestration of fine skills delivers luxury hotel service in richly furnished and elegant settings.  This course embraces the challenges facing Housekeeping professionals today in a fiercely competitive field, ever discerning guests and the need for constancy of the most exacting standards of operation.   The essence of good service, an understanding of luxury, comfort and tradition, appeal to the senses and the need for anticipation of all guest requirements is central to discussion.  Subjects include standard setting, systems and procedures, inventory and cost control, motivation, room layout and the value of the inspection process.  Finally, how to interact with guests is part of the second afternoon’s session.

Target Audience

Team Leaders, Supervisors, Senior Supervisors and Assistant Managers in housekeeping, front of house, maintenance and laundry operations.

Course Objectives

·         By the end of the course candidates will be able to:

·         Define luxury and comfort in relation to the housekeeping service.

·         Appreciate the value of  providing a highly personalised service to all guests

·         Define and understand the role of housekeeping and its importance to the success of the hotel operation

·         Appreciate the necessity of clear and timely departmental communication to the success in customer care

·         Explain the requirement of good stock control to equip colleagues to achieve required work performance and job satisfaction

·         Understand the need for standards of operation and the advantages of a detailed inspection process

·         Thoroughly value and achieve the benefits of teamwork

·         Develop their personal presentation skills to include confident body language and ability to interact with guests

Course Material

The course fee includes everything required for the class work including notebooks, articles, note-paper and pencils.

Prerequisites

There is no pre-work to be undertaken prior to this course, however, a certain level of experience and knowledge is expected. An applicant needs to be working at least at the level of a Team Leader/Supervisor.

Certification

A certificate will be issued upon completion..

Number of attendees

A maximum of 16 participants

Course Fee

AED 2 800 per participant

Instruction materials & refreshments are included in the course fee. Accommodation and transportation are not included in the "Course Fees".