Dates to be announced

Overview
The programme will provide you with an insight of the management functions, budgeting for operations and evaluating the front office operations. This knowledge should be acquired by potential candidates for future promotions in a managerial position.

Target Audience
The ideal participants should be operating within the Front Office Operations of a hotel at a supervisory role (team leaders or assistant managers).

Course Objectives
An in depth understanding of the management skills and techniques required to fill a position at a management level within the Front Office department.

I Management Functions & Distribution:
Functions:
• Overview of 7 management functions
• Distribution of room inventory

II Budgeting for Operations:
Functions:
• Forecasting Rooms Revenue
• Overbooking
• Estimating Expenses
• Refining Budget Plans

III Evaluating Front Office Operations:
Functions:
• Daily Operations Report
• Occupancy Ratios
• Rooms Revenue Analysis

Course Material
A folder with the presentation as well as articles and practical exercises will be given by the facilitator on the day.

Prerequisites
The programme does not require any prerequisites.

Certification
A certificate of completion will be issued upon completion.

Number of attendees
A minimum of 10 and a maximum of 15 participants

Course Fee
AED 2000 per participant
Instruction materials & refreshments are included in the course fee. Accommodation and transportation are not included in the "Course Fees".