The Emirates Academy
Training and Development
.

TRAINING PROGRAMMES

We offer an array of Training Programmes for employees from junior level to senior management. Whether you are looking at a group of employees or a department or your entire organisation, our Department of Consultancy, Training and Development
can offer customised programmes to meet your specific business needs.

General Management

  • Train the Trainer
  • Supervision in Service Industries
  • Time Management
  • Team Building
  • Presentation Skills
  • Leadership Skills
  • Performance Appraisal

Customer Care Management

  • Recognizing Guests’ Needs
  • Exceeding Guest Expectations
  • Handling Complaints
  • Telephone Skills
  • Grooming
  • Cultural Awareness

Sales and Customer Relations

  • Up Selling/Cross Selling Skills
  • Efficient Selling Techniques

Accounting and Financial Management

  • Financial Management for Non Financial Professionals

Marketing

  • Strategic Marketing in Service Industries

Housekeeping

  • Effective Housekeeping Management
 

TRANSFER OF TRAINING PROGRAMMES (Purchasing a Training Kit)

You can purchase a training kit for any of the above-listed programme(s). All our training programmes are accompanied by trainer notes, CDs, case studies, games, exercises and related training materials. Your inter-departmental trainers can use these training programmes to train your employees. You purchase* to own the course materials (*terms & conditions apply).

We offer complete support right from training your trainers on how to effectively use the Training Kit to any queries or support you may require at a later stage.

Please directly contact our Training Consultant to purchase a Training Kit.

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P.O. Box: 29662, Dubai United Arab Emirates |  Phone: +971 4 3155555  |  Fax: +971 4 3155556  |  Email: info@emiratesacademy.edu